Frequently asked questions

curious about how it all works?
find answers to our most common questions below.

General

What is Cashback Clubhouse?

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Cashback Clubhouse is a private members-only platform where product testers purchase specific products online, submit private feedback to the brands, and receive a 100% rebate in return for their feedback.

How does the process work?

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You join the club, receive email alerts for new campaigns, claim a spot, purchase the product, receive and test it, submit proof of purchase and private feedback, and then receive your 100% rebate via Venmo.

Is Cashback Clubhouse affiliated with Amazon or any other online platform?

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No. Cashback Clubhouse is an independent club of product testers and is not affiliated with Amazon or any other marketplace.

Is this legal?

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Yes. You are a real consumer buying a real product and providing private feedback directly to the brand owner through Cashback Clubhouse. Rebates are a standard, legal practice used in many industries.

Membership & Eligibility

Who can join Cashback Clubhouse?

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Members must live in the United States, have an active Amazon Prime account, bet at least 16 years old, have a valid payment method, an active Venmo account, and agree to our terms & conditions.

Do I have to pay to be part of the club?

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Currently, membership is free to start. In the future, as demand increases and membership spots fill up, a low monthly membership fee will be introduced.

Why do you review applications so carefully?

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We review applications to maintain a high quality member base that's free of bots, fake accounts, resellers, and abusive/fraudulent behavior.

Can my application be denied?

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Yes. Applications may be denied or placed on hold if requirements are not met.

Can I cancel my membership?

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Yes, you may cancel your membership at any time by deactivating your account in the My Account portal.

Campaigns & Product Offers

How do I find out about new products?

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We email our members every time a new product testing campaign becomes available.

How many products can I expect per month?

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We aim to launch at least four new product testing campaigns per month, with more added as we grow.

Are campaign spots limited?

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Yes. Campaigns are first-come, first-served and may have limited availability. Typically 50-500 units per rebate campaign.

How many campaigns can I join?

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You can join as many campaigns as you’d like, as long as you complete each one on time and follow the instructions provided.

Can I purchase multiple products in the same campaign and receive multiple rebates?

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No. It is one product per member, per campaign.

Do I need to leave a review on Amazon or any website?

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No. All feedback you provide is submitted privately through our online forms and goes directly to the manufacturer or brand owner. Public reviews are optional and not required for rebate eligibility.

Purchases & Proof of Purchase

Where do I purchase the product?

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Most campaigns require ordering products from Amazon.com, TikTok Shop, or Walmart.com. Each campaign email provides detailed product purchase instructions.

Do I need to follow the purchase instructions exactly?

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Yes. You must purchase the correct product, variant, and quantity as specified in the campaign to qualify for the rebate.

How do I submit proof of purchase?

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You will add your order ID number to the feedback form we email you. This will be matched against member records and brand owner records to confirm your purchase.

Am I allowed to return the product once I receive it?

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No. Because you receive a 100% rebate, returning the product for a refund is never allowed. Returning a product after receiving a rebate will be noticed, and will result in permanent removal from the club.

Product Testing & Feedback

What do I do after the product arrives?

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Open the shipping box, inspect the product packaging quality, use and test the product as you normally would, and then complete the feedback form we email you for that campaign.

Where do I submit my feedback?

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You submit your feedback through the online feedback form that's emailed to you as part of each product testing campaign.

Is my feedback public?

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No. Your feedback is private and shared only with the product manufacturer or brand owner.

Rebates & Payments

How do I receive my rebate?

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Rebates are sent through Venmo. You must provide your cell phone number attached to your Venmo account during your application. If it ever changes, you can update your number in the My Account section of our website.

How long does it take to receive my rebate?

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After you receive the product, test it out, and submit your feedback, rebates are processed within five business days at most.

How much of my purchase do I get back?

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All product testing campaigns offer a full 100% rebate on the product price plus the sales tax you paid.

Are shipping costs reimbursed?

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No. Shipping does not need to be reimbursed because the products you're testing always offer free shipping.

How are you able to provide 100% cashback rebates?

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Brands hire our company to gather real-world consumer feedback on their products and their online listings. Your feedback helps them improve their products and listings, and the rebate is their way of compensating you for your time and feedback.

Rules, Limits & Account Issues

Can I have more than one account?

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No. Only one account per person is allowed. Multiple accounts will result in termination of all your accounts.

What happens if I violate the rules?

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If you violate the rules, rebates may be withheld, campaign access may be removed, and your membership may be permanently terminated.

Can my account be suspended?

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Yes. Suspicious activity or repeated rule violations may result in temporary account suspension while we review your activity.

Privacy & Data

How is my personal information used?

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We use your information to manage your membership eligibility, process rebates, and send anonymized feedback to brand owners. We do not sell your personal data.

Do brands see my full personal details?

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No. Brands only see your feedback responses and your order ID number, as well as order date and purchase amount. No identity or contact info is ever shared with brands.

Technical & Support

I didn’t receive an email. What should I do?

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Check your Spam, Promotions, and Updates folders. Add our email address support@cashbackclubhouse.com to your contacts to ensure future delivery.

How do I update my Venmo phone number?

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Update your Venmo number in the My Account section of our website, or contact support@cashbackclubhouse.com if you have already submitted campaign feedback forms with the wrong phone number.

How do I contact support?

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You can reach us through the support form on our website, or directly at support@cashbackclubhouse.com. We typically respond within one business day.

Ready to join the club?